Summary
Business analyst with 5 years in banking and insurance. I map processes, turn messy needs into clear requirements, and work with developers and testers until the solution does what the business needs.
Experience
Business Analyst—Crestline Bank · Lagos · 2022 – Present
- Mapped the account-opening process across 4 teams and removed 6 manual steps, cutting average opening time from 3 days to 1.
- Wrote requirements and user stories for a new loan origination system used by 120 branches.
- Ran user acceptance testing with 25 branch staff and tracked 180 defects to closure before launch.
Junior Business Analyst—Shield Insurance · Lagos · 2020 – 2022
- Analysed claims data in Excel and SQL to find bottlenecks, informing a redesign that reduced claim backlog by 35%.
- Documented current and future-state processes in BPMN for an outsourced claims system.
Education
B.Sc. Economics—Obafemi Awolowo University · 2019
Skills
Analysis: Requirements gathering, Process mapping (BPMN), User stories, Gap analysis, UAT
Tools: Jira, Confluence, Visio, SQL, Excel, Power BI
Certifications
- Entry Certificate in Business Analysis (ECBA) — IIBA · 2021