Summary
Operations manager with 8 years in logistics and FMCG distribution. I lead large teams, fix broken processes and run operations on clear numbers: cost, speed and quality.
Experience
Operations Manager—GoldCoast Distribution · Kumasi · 2021 – Present
- Lead 3 warehouses and 140 staff serving 2,000 retail customers across 6 regions.
- Redesigned picking and loading, raising on-time deliveries from 81% to 96% in 9 months.
- Cut operating costs by 12% through route planning and a new fuel-management policy.
- Introduced weekly KPI reviews and a safety programme that reduced lost-time incidents by 60%.
Operations Supervisor—Accra Beverages Ltd · Accra · 2017 – 2021
- Supervised 3 shifts of 25 staff on the bottling line.
- Reduced machine downtime by 20% with a preventive maintenance schedule.
Education
MBA (Operations Management)—Kwame Nkrumah University of Science and Technology · 2020
B.Sc. Mechanical Engineering—University of Mines and Technology · 2016
Skills
Operations: Process improvement, Lean, KPI management, Budgeting, Health and safety, Supply chain
Tools: SAP, Excel, Power BI, Route planning software
Certifications
- Lean Six Sigma Green Belt — Council for Six Sigma Certification · 2022