CV example
Customer service representative CV example
Customer service is often treated as an entry-level CV, but the best ones read like performance reports. This example shows a representative who backs up "great with people" with satisfaction scores and resolution numbers.
Below you'll find a full example CV (also called a résumé), summaries for different experience levels, the skills and keywords employers search for, stronger bullet points, and the interview questions to prepare for.
Customer service representative CV summary examples
Your summary is the first thing a recruiter reads. Two or three sentences: who you are, your strongest evidence, and what you want next. Here is the example CV's summary, plus versions for other levels.
Example CV
Customer service representative with 4 years supporting customers by phone, chat and email in telecoms and e-commerce. I resolve problems on the first contact whenever possible and keep customers coming back.
First job
Friendly, patient school leaver with retail and volunteering experience helping customers in person. Comfortable with computers, quick to learn new systems and calm with frustrated people.
Team lead
Customer service team lead with 7 years’ experience managing 12 agents. Raised team satisfaction from 82% to 91% and reduced average handling time by 20%.
Skills to put on a customer service representative CV
Hard skills
- Phone, live chat and email support
- Ticketing systems (Zendesk, Freshdesk, Salesforce)
- Complaint handling and de-escalation
- Product and billing knowledge
- Accurate note-taking and data entry
- Typing speed and written communication
- Additional languages, if you have them
Soft skills
- Patience
- Empathy
- Active listening
- Staying calm under pressure
Show soft skills through your bullet points rather than listing them on the CV itself.
Keywords recruiters and ATS look for
Many employers screen CVs with an applicant tracking system (ATS) that matches words from the job ad. These come up often in customer service representative postings. Use the ones that are true for you, in the same wording as the job you're applying for. To compare your CV with a specific job ad, use the free CV keyword checker, or have Litjob tailor your CV to the job description for you.
- customer service
- customer support
- customer satisfaction
- CSAT
- first contact resolution
- call centre
- complaint resolution
- Zendesk
- live chat
- communication skills
- problem solving
- average handling time
For live figures, see the skills most requested in Customer service and success job ads, updated weekly from thousands of postings.
Bullet points: before and after
Strong bullet points say what you did, how big it was and what changed. Compare:
WeakAnswered customer calls.
StrongerHandled 50+ calls a day while keeping a 92% customer satisfaction score.
WeakDealt with complaints.
StrongerResolved escalated complaints and retained 70% of customers who asked to cancel.
WeakGood at problem solving.
StrongerFound a recurring billing error affecting 300 customers and worked with IT to fix it.
WeakHelped new staff.
StrongerTrained 8 new agents, all reaching target handling times within 4 weeks.
Only use numbers you can explain in an interview. An honest estimate (“about 30%”) is better than a made-up exact figure.
Tips for writing a customer service representative CV
Use the team’s numbers
Satisfaction score, first contact resolution, handling time and volume are tracked in most support teams. Ask for yours and use them.
Mention every channel
Phone, chat, email, social and WhatsApp support each need different skills, and employers filter by them.
List languages
A second or third language can be the deciding factor, especially for international or regional support roles.
Show you grew
Training others, writing help articles or handling escalations shows you are ready for more responsibility.
Common customer service representative interview questions
Your CV gets you the interview, and interviewers will ask about what's on it. Prepare for these:
- Tell me about a time you calmed down an angry customer.
- Use a real example: what upset them, how you listened, what you did and how it ended.
- What does great customer service mean to you?
- Go beyond "being nice": solving the problem quickly and making the customer feel heard.
- How do you handle a question you cannot answer?
- Be honest, find out from the right person, and follow up when you said you would.
- How do you cope with a stressful day of back-to-back calls?
- Mention practical habits and how you stay consistent for the last customer of the day.